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Diserella Agents in Disneyland posing with Bob Iger
  • Are your services really free?
    Most of the time, yes! When you book a vacation package or cruise with a Diserella travel planner, our concierge planning services are 100% complimentary. There are no hidden fees. You will pay the same as or less than what you would booking directly with the vendor. Should you only need flights or tickets, or in some cases with highly customized itineraries, we MAY charge a service fee which will be disclosed and agreed upon upfront.
  • If I'm not paying for your services, am I paying more for my vacation? How do you get paid?
    When you book with Diserella, you will pay the same as or less than what you would booking directly. All travel suppliers (Disney, Universal, Royal Caribbean, Sandals, etc.) build a commission into their pricing. When you book directly with the supplier, they keep the commission for themselves and provide no additional planning services. When you book with a travel agent, not only are you supporting a small business, but you are also receiving their travel planning services and expertise. Win-win!
  • Then why is the rate you quoted me higher than what I found online?
    Some online rates do not include taxes or fees or they may have strict cancellations terms. Additionally, some booking websites such as Expedia, Orbitz, etc., buy blocks of rooms from the hotels, often the least desirable rooms, and do not offer VIP amenities, which is why their rates may be lower than ours in some cases. If you ever find a rate that is lower than one we quote, let us know and we should be able to match it.
  • What types of trips can Diserella book and plan?
    We are a one-stop travel resource for all your trip planning needs. We approach each trip–whether it’s a week at DisneyWorld, a weekend cruise, or a dream honeymoon in Bora Bora —as an opportunity to introduce you to destinations and experiences that are suited to your taste. Trips include, but are not limited to: family, romance, long weekend, adventure, once-in-a-lifetime, honeymoons, and celebrations.
  • What services do you provide your clients?
    Our concierge level service begins before you even book your trip. We help you determine the best resort, ship, room category, stateroom, ticket type, and dining plan for your family and budget. Once your trip is booked, we will provide you with all the information and tips you need for a successful vacation. We consult with you to determine the best dining and fastpass choices and then we will make those reservations for you. We will monitor your reservation and apply any discounts for which you qualify which may be released after you book. We can also assist in booking any stroller or scooter rentals, special events, tours, spa appointments, and tee times. Your travel planner will create a custom, personalized itinerary with daily park plans to help you avoid long lines and maximize your time in the parks. You'll be prepared when you leave for your trip; however, if you do run into any problems, your travel planner will be just a phone call or text away to help get your vacation back on track. For more about our complimentary concierge services, check out The Diserella Difference.
  • Do I have to pay everything upfront?
    Usually, no. A deposit will be required to secure your reservation. The amount varies based on the type of reservation and the supplier's particular policies. Your travel planner will advise you before booking of the required deposit, when your balance is due, and will work with you to set up a payment plan, if desired. If you are booking your vacation within 90 days of travel, a larger deposit or payment in full may be required. Again, these terms will be disclosed by your travel planner, in your quote.
  • What happens if a promotion or price drop comes out after I book?
    No Problem! Your Diserella Travel Planner willconstantly monitor your booking for any promotions or price reductions and will proactively apply the savings should your reservation qualify and notify you with the good news! If changes to the reservation are necessary to take advantage of a lower price, we will contact you first to discuss the options. Please keep in mind, sometimes suppliers run promotions only for residents of specific states, seniors, etc - or they require a change fee or particular package components to take advantage of the savings. Also, some cruise lines will issue the savings as onboard credit or as a stateroom upgrade.
  • How are my payments handled?
    Payments will be applied by your agent directly to The Walt Disney Travel Company (or other supplier for non-Disney travel) on your behalf. We do not hold or deposit any monies to our company bank account with the exception of planning fees charged to our clients who do not book their accomodations with us. All booking and ticketing transactions will be paid directly to the supplier through their secure payment processing system.
  • What payment methods do you accept?
    We accept major credit cards and debit cards for all payments. Your card number will be provided to the travel supplier, they will run the transaction, and it will show up on your statement as a charge from the supplier.
  • I've heard horror stories of travel agencies going out of business leaving their client's without a vacation and out their money. How can I be sure this won't happen with you?
    We operate differently than those types of agencies. Diserella Travel does not charge your credit card or hold your funds. You are not paying Diserella Travel. Our agents take your credit card information (securely) and provide it to the supplier for processing and payment. The supplier with whom you are booked makes the actual charge to your card. This way you are assured that every payment you make towards your vacation is applied directly to your reservation. After each payment you make, we will send you a confirmation which shows your payments-to-date and balance remaning. We do this to give you verification and peace of mind that your payment was actually applied toward your reservation with the supplier. Should a supplier go out of business, we will advocate on your behalf for any monies due or work to arrange alternate plans. However, vacation insurance is highly recommended for your protection in these circumstances.
  • I already booked with Disney.  Can you still help me plan my trip?
    Most likely. Check with one of our travel planners or email us at to see if your reservation can be transferred to us - a simple process that costs you nothing. If so, you'll receive all of the same services listed above for FREE! If not, we will quote you a one-time planning fee based on the specifics of your trip. Learn more here. As a professional courtesy, we will not accept transfers on vacations that have been booked with another travel agency/agent.
  • What is your cancellation, reschedule, and change policy/fees?"
    We certainly understand it is sometimes necessary to cancel, reschedule, or otherwise change your vacation plans. Our agency does not charge any fees for changes or cancellations. We are confident that in the unfortunate circumstance that you have to cancel your vacation, you will be so pleased with our serivce that you will certainly return. However, the suppliers change and cancellation policies will still apply. Your Diserella Travel Planner will provide the terms and conditions for any suppliers we are booking for you prior to your deposit. If you have questions about these policies, please do not hesitate to ask for clarification.
  • How far in advance do I need to make my reservations?
    While we can help you book a trip with just a few days notice, the earlier you book the better for the best pricing and availability. Also, booking your vacation well in advance also allows us plenty of time to make the most magic and ensure the vacation of your dreams. Think Ahead Imagine the travel experiences you want to have. Beach resorts? National parks? A cruise? Disney? International travel? Milestone celebrations? Different experiences are better at different ages. Have a mental timeline and then plan for it! Put it on the calendar! Talk to one of our travel planners about the travel you want to do over the next five years. We may have insider information about certain destinations and can advise you of the best time to book your vacations. Budget for Travel When you book early, you have time to save and budget for your vacations. Your Diserella Travel Advisor can help you set-up a payment plan that works for you or you can make payments anytime at your discretion, even if you just make the final payment in one lump suIt It has been proven that looking forward to a vacation, "holiday anticipation," is just as powerful as actually GOING on vacation. A recent study showed those in the planning phase of a vacation had a higher happiness score than those not planning to go away.
  • Do you book flights?
    Yes, we will book your air travel when you book your accommodations with us as well. We ocassionally book flights only, but this is on a case-by-case basis. Please inquire with an agent.
  • Are you able to book travelers with special needs?
    Absolutely! We work with clients with a variety of special needs on a regular basis. Our agents are trained to understand and handle the unique challenges of guests with physical handicaps, cognitive delays, autism, and dietary restrictions. Whatever your challenges may be, we will go above and beyond to ensure you have a safe, comfortable, and magical vacation.
  • Do you book group travel?
    Yes! Whether it’s a family reunion, a school trip, a cheerleading competition, a business conference, or a girl's getaway, we have the experience, connections, and know-how to plan a truly magical experience. Please note that contracted groups typically require a service fee as the supplier provides special pricing that does not include payment for the travel agent. Call us at 678-266-2473 to start planning your group trip today!
  • How much experience do you have with Disney theme parks and cruises?
    A lot! Diserella has been visiting Disney theme parks since the mid-1970s and sailing on Disney Cruise Line for the past 15 years. We have stayed at every resort, eaten at every restaurant, experinced every attraction, attended all of the specially ticketed events, and sailed on each Disney ship. We've traveled with kids and without. We've traveled solo, with friends, and as a large extended family group. We've visited the parks during every month and sailed Disney's most popular itineraries. In short, we've been there, done that, and usually have done it again and again and again. Our agents stay up-to-date on all the latest Disney news, additions, refurbishments, and changes plus attend online and on-site trainings frequently. We have fun when we travel to be sure, but we are also observing and evaluating destinations and experiences through a travel agent's lens - making mental notes, evaluating, and considering each resort, restaurant, ship, and attraction from a variety of perspectives. We are Disney experts!
  • Why is Disney World so expensive?
    Disney World is more than a theme park - it truly is its own World! Disney World is about 42 square miles or the size of San Francisco! With 4 theme parks, 2 water parks, over 30 Disney hotels, more than 200 dining venues, 2 golf courses, an outdoor mall, 2 mini-golf courses, and more, there's more than any visitor can do in even a month long stay. When you compare the price of Disney theme park tickets to that of a concert or sporting event, the per day price at Disney, for a FULL day of entertainment, is considerably less than just a few hours at the concert or sporting event. Our clients repeatedly tell us that the money they spend on their Disney vacations is well worth it, especially considering the lifetime of memories.
  • Do you book travel other than Disney?
    We sure do! While we specialize in Disney vacations, we also have plenty of experience with Universal theme parks and resorts, SeaWorld, most major cruise lines, all-inclusive resorts, and domestic and international tour packages. If you can dream it, we can plan it!
  • How do we get started?
    Contact us today at 1-678-266-2473, email, or Request a Quote electronically. We look forward to hearing from you!

Frequently Asked Questions

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